Shipping & Returns
Information about shipping, delivery issues, returns, and customer support for orders placed directly through Grow Not By Chance.
Order Shipping
Orders placed through Grow Not By Chance are shipped to the delivery address provided with the order.
Available shipping options, shipping charges, and other order-specific delivery information are presented during the ordering process when applicable.
Please review the shipping address carefully before completing an order. Accurate and complete delivery information helps prevent avoidable shipping problems.
Preparing Your Order
Orders must be processed and prepared before shipment. Processing and carrier transit are separate stages of an order.
If tracking information is provided for an order, carrier tracking should be used for the most current available shipment status after the package enters the carrier network.
Contact us at info@notbychance.life and include the order information available to you.
If Something Is Wrong With Your Delivery
If an order arrives damaged, contains the wrong item, is missing an item, or has another delivery-related problem, contact us so we can review what happened.
Damaged Order
Keep the product and packaging while the issue is being reviewed. Photos may be helpful when damage is visible.
Incorrect or Missing Item
Tell us what you ordered, what you received, and which item appears to be incorrect or missing.
Delivery Problem
Include your available order and tracking information when contacting us about a shipment that has not arrived as expected.
Contact Us Before Sending a Return
Please contact us before sending any product back. Return eligibility depends on the circumstances of the order and the condition of the product.
Because seed products are packaged goods, the condition of the product and whether the package has been opened may be relevant when a return request is reviewed.
Contacting us first allows us to identify the order, understand the reason for the request, and provide the appropriate instructions when a return is authorized.
Email info@notbychance.life with your order information and the reason for the request.
Orders Placed Through Another Marketplace
Grow Not By Chance products may also be offered through third-party marketplaces.
When an order is placed through another marketplace, the transaction may also be subject to that marketplace's checkout, shipping, return, refund, and buyer-protection procedures.
For the clearest order record, use the order-management tools associated with the marketplace where the purchase was made when appropriate.
What to Include When Contacting Us
Providing the relevant information at the beginning helps us understand the issue more efficiently.
- Your name
- Your available order information
- The product or products involved
- A clear description of the issue
- Photos when they are relevant to visible damage or an incorrect item
Contact Grow Not By Chance
For shipping, delivery, return, or order questions, contact us at info@notbychance.life.
Grow Not By Chance Policies
You can also review our other website policies or contact us with a question.